Northern Kentucky Headquarters
Our home base and the heartbeat of 1st Call Disaster Services. From Florence, we dispatch certified restoration crews across Northern Kentucky, Southeast Indiana, and the Greater Cincinnati metro in 30 minutes or less.
7960 Kentucky Dr, Ste 8 Florence, KY 41042 United States
This is our primary office and 24/7 dispatch center. Located just off I-75 in the heart of Boone County, our Florence headquarters is where every emergency call is answered, every crew is routed, and every restoration project is coordinated.
24/7 Emergency Service
30-Minute Response
On-site across Boone, Kenton, Campbell, and Gallatin counties, plus Southeast Indiana
Licensed, Bonded, & Insured
IICRC-certified technicians, Owens Corning preferred roofer, and GAF certified
Rooted in Boone County. Ready for the Cincinnati Tri-State.
Since 2005, Florence has been more than our address — it's our home. Our team lives in the neighborhoods we serve, from the streets around Florence Mall to the river towns of Northern Kentucky and the rolling hills of Southeast Indiana.
This central location gives us the fastest path to I-75, I-71, and the Cincinnati/Northern Kentucky International Airport corridor, so we can reach most of our service area in under 30 minutes.
Restoration & Roofing for Northern Kentucky and Southeast Indiana
From emergency water removal to complete roof replacement, our Florence crews handle the full recovery process.
When property damage affects your home or business, emergency restoration services in Florence can help limit further damage and start the recovery process quickly. 1st Call Disaster Services provides professional property damage restoration for water damage, fire and smoke damage, mold concerns, and roof damage. Whether the issue begins with a burst pipe, a kitchen fire, a musty basement, or storm-related roof damage, having an experienced restoration team available can make the situation easier to manage.
1st Call Disaster Services helps residential and commercial property owners respond to unexpected damage with cleanup, mitigation, repairs, and restoration support. Their team understands that property damage can feel overwhelming, especially when safety, moisture, odors, or structural concerns are involved. With the right process, damaged areas can be assessed, cleaned, dried, repaired, and restored with care.
Emergency restoration services in Florence are often needed because one type of damage can quickly lead to another. A roof leak can cause water damage. Water damage can lead to mold. A fire can create smoke, soot, odor, and water damage from firefighting efforts. 1st Call Disaster Services helps property owners address the full scope of the problem, not just the most visible damage.
24-Hour Emergency Water Removal
Water damage can happen from plumbing leaks, broken appliances, sump pump backups, roof leaks, stormwater, or flooding. Even a small amount of water can create serious problems when it reaches drywall, flooring, insulation, cabinets, or subfloor materials. What looks dry on the surface may still contain hidden moisture behind walls or under floors.
For example, a homeowner may discover water spreading across a basement after a water heater breaks. The standing water is only the first concern. Moisture may remain in carpet padding, trim, wall cavities, and stored belongings. Professional water damage restoration helps remove the water, dry the structure, and reduce the risk of odor, staining, and mold growth.
Water damage restoration may include:
If your property has water damage, contact 1st Call Disaster Services for 24-hour water damage restoration services in Florence. A fast response can help reduce secondary damage and protect your home or business.
Complete Fire Restoration and Repair
Fire damage restoration involves more than removing burned materials. A fire can leave behind soot, smoke residue, strong odors, weakened materials, and water damage from firefighting efforts. Even when flames are contained to one room, smoke can travel through vents, hallways, furniture, cabinets, and personal belongings.
A common example is a kitchen fire that damages cabinets but leaves a smoke odor throughout the home. The burned area may be obvious, but soot can settle on ceilings, walls, appliances, and contents. Professional fire restoration helps determine what can be cleaned, what needs to be removed, and what repairs are needed to restore the property safely.
Fire damage restoration may include:
After a fire, call 1st Call Disaster Services at (859) 765-7744 for fire damage restoration in Florence, KY. Their team can help clean, repair, and restore your property with urgency and care.
IICRC-Certified Mold Removal Professionals
Mold remediation is important when excess moisture creates conditions for mold growth. Mold may appear after water damage, plumbing leaks, roof leaks, poor ventilation, or high indoor humidity. Sometimes mold is visible on walls or ceilings. Other times, the first warning sign is a musty smell in a basement, bathroom, attic, or crawl space.
For example, a slow leak behind a wall may go unnoticed until discoloration appears or odors develop. By that point, moisture may have affected drywall, trim, or insulation. Mold remediation focuses on identifying the moisture source, limiting the spread, removing contaminated materials when necessary, and cleaning affected areas.
Mold remediation may include:
The key to controlling mold is controlling moisture. According to the EPA, water-damaged areas and items should be dried within 24 to 48 hours when possible to help prevent mold growth. Larger mold problems, mold in HVAC systems, or mold caused by contaminated water may require professional help.
If you see mold, smell musty odors, or have recently had water damage, contact 1st Call Disaster Services for professional mold remediation in Florence, Kentucky, before the problem spreads.
Owens Corning Preferred Roof Contractor
Roof damage can happen after wind, hail, heavy rain, fallen branches, or long-term wear. A damaged roof can quickly lead to interior water damage when leaks reach the attic, insulation, ceilings, walls, or electrical areas. Even a small roof leak can create expensive problems when left unresolved.
For example, a homeowner may notice a ceiling stain after a storm but not realize shingles were lifted or flashing was damaged. Water may continue entering the property during each rain event, leading to stained drywall, damp insulation, and possible mold growth. Roof repair helps stop the source of the problem before more damage occurs.
Roof repair may include:
If your roof is leaking or storm damage is suspected, call 1st Call Disaster Services at (859) 765-7744 for roof repair and emergency restoration services in Florence, KY. Quick repairs can help protect the structure and reduce further damage.
Local Risks
Boone, Kenton, and Campbell counties sit at the confluence of the Ohio and Licking Rivers, making the area susceptible to flash flooding, severe storms, and winter ice damming. Our Florence team has seen and fixed it all.
A local Florence crew means faster arrival times, local permitting expertise, and neighbors who understand the unique construction and weather challenges of Northern Kentucky homes.
Top-rated & Award Winning
Choosing a provider of emergency restoration services in Cincinnati, Florence, or another nearby city ultimately matters a lot, especially when your property was recently damaged. You need a team that can respond quickly, explain the process clearly, and handle multiple types of damage. 1st Call Disaster Services provides support for water damage restoration, fire damage restoration, mold remediation, roof repair, and related property restoration needs.
We provide emergency restoration services in Florence, specifically, helping property owners move from immediate cleanup to long-term recovery. That may include extracting water, cleaning smoke residue, addressing mold, repairing roof damage, or restoring damaged building materials. With one experienced and local company involved, the process can feel more organized and less stressful.
Contact 1st Call Disaster Services today to request emergency service, schedule an inspection, or speak with a restoration specialist about your property damage needs.
Owens Corning Preferred
Top-tier roofing partner with extended manufacturer warranties.
EPA Lead-Safe Certified
Certified firm trained to protect your family during restoration.
Insurance Claim Assistance
We document, communicate, and bill directly with your carrier.
Financing Available
Flexible payment options so urgent repairs don't have to wait.
Submit the form and a local dispatcher will respond within a few hours, or call now for immediate 24/7 emergency service.
(859) 765-7744The Situation A refrigerator leaked and damaged a the Kessler's kitchen, living room, dining room, hallway, and basement. What We Did We removed all the affected flooring on the main floor, carpet pad in the basement, dried out the structure, then replaced the flooring and repaired the drywall and painted.&nbs...
The Situation Master bathroom toilet overflowed causing damage to master bathroom floor, living room ceiling, walls, and floor and the basement family room walls and floor. What We Did We mitigated the damage and dried the structure first. We then replaced the master bathroom vinyl floor with a wood plank tile flo...
The Situation After a water heater leak, Wade Abbott's utility room, living room, hallway, and dining room were soaked! What We Did 1st Call Disaster services arrived quickly and removed as much water as possible from the rug. We then lifted the carpet and removed the carpet pad. Next we set up and (more)
"Welcome sign to Florence, Kentucky" by Sixflashphoto, licensed under CC BY-SA 4.0, via Wikimedia Commons.