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Water Damage Restoration

Take comfort in knowing whenever disaster strikes, 1st Call Disaster Services has the experience, technologies, techniques, and resources to quickly help in water damage repair.

We're here for you. Give us a call at (859) 657-8090 any time, day or night.

Schedule An Appointment

Water Damage Restoration

Take comfort in knowing whenever disaster strikes, 1st Call Disaster Services has the experience, technologies, techniques, and resources to quickly help in water damage repair.

We're here for you. Give us a call at (859) 657-8090 any time, day or night.

Schedule An Appointment

Water damage can happen to anyone at any time. From floods to storms to faulty plumbing or appliances, unwanted water is one of the greatest threats to your property. A quick response is key to saving money and preventing costly water damage repair concerns. Take comfort in knowing whenever disaster strikes, 1st Call Disaster Services has the experience, technologies, techniques, and resources to help in water damage repair quickly. Get your life back on track by calling 1st Call Disaster Services today!

Water Damage Restoration Services in Cincinnati and Northern Kentucky

1st Call Disaster Services specializes in advanced drying and dehumidification techniques using our surgical approach, which helps in water damage to carpets, floors, and walls. This system eliminates dangerous mold and pathogen growth, thus saving property owners and insurance companies valuable time and money. 1st Call Disaster Services will use more advanced techniques for situations beyond typical. For example, we can save many hardwood flooring components simply by quickly responding and utilizing specialized drying equipment specifically for hardwood floors and other exotic surfaces.

We specialize in the following damage restoration services:

  • Water extraction
  • Flood damage restoration
  • Dehumidification and structural drying
  • Deodorizing and disinfecting
  • Contents cleaning and dry-down
  • Removal of soiling on multiple surfaces
  • Media and document recovery
  • Fine art restoration
  • Electronics equipment restoration

When you've experienced water damage to your home or business, rely on our 24-hour response, proven techniques, and one-year warranties. 1st Call is your first and best choice for providing competent, genuine, and professional water damage restoration. Contact us today for a prompt and courteous solution.

Water Emergency To-Dos

Shut off the main valve that controls all water getting into your property or the individual shut-off valve if isolated.

If shutting off the main valve, open all faucets to get any remaining water out of the plumbing system.

Don't use electrical devices (switches, lights sockets, and shop vacs, etc.) in the affected areas.

Remove furniture and anything else of value from the area affected, especially soft goods (textiles, paper products, etc.). Place a square of plastic or a block of wood under the legs to elevate them above the water if items are not removable or are too large to move out of the area.

Call 1st Call Disaster Services to handle water extraction, structural drying, sanitation, and any other services deemed necessary. We can also refer you to a good plumber.

Schedule an Appointment

Call 1st Call now for 24/7 water damage cleanup and repair services!

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Frequently Asked Questions About Water Damage

Water damage insurance claims depend on a few different criteria. Ultimately, that's a question you'll have to clarify with your insurance company. However, we can tell you that the viability of water damage insurance claims depends primarily on what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc.). Some insurance policies will outline scenarios that will NOT be covered without specific riders, like flood insurance or sump pump failure insurance.

Contacting 1st Call Disaster Services as well as your insurance adjuster at the same time is a good idea because the 1st Call will help make sure that not only will the water extraction and dry out be covered but the rebuild process that should follow. If the full scope of the claim isn't outlined and agreed upon from the start, there may be issues down the line, and property owners may find themselves having to pay out of pocket to get the property completely back to normal.

That depends on the types of materials that were affected by water. Drywall, carpet, and hardwood floors will take longer to dry than other materials in the space. We use moisture meters throughout the process and in many different locations to gauge the moisture levels and adjust our fans and dehumidifiers to achieve an efficient but effective dry time. The bare minimum of "three days to dry" may only produce a surface dry but can still leave behind moisture levels that create an ideal environment for mold to grow.

Most homeowners start trying to remove the water themselves before they realize they'll need to contact their insurance company about a claim so they can call in a water damage restoration company. However, standing water around anything with a power cord or outlet or sagging ceilings makes the area unsafe. Also, many insurance claims require documentation of the loss BEFORE any work is done, including removing the water. Always take plenty of photos of the damage you see before taking any action to start cleaning up the mess. 1st Call Disaster Services will be able to back up your insurance claim scope with the necessary technical documentation as well.

If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that still pose health risks and the potential for destructive microbial growth and mold while not containing biohazards or sewage. One of our certified water damage restoration technicians will help you sort through the property's contents to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your 1st Call team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.

Identifying the source of the water damage is one of the first steps in both the insurance claim process and before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof, the next rainstorm will start the cycle all over again. A leaking pipe could cause buckling to your hardwood floor. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.

Certified Water Damage Restoration

  • 24/7 Emergency Service
  • IICRC Certified Firm
  • Fully Licensed, Bonded and Insured
  • Over 30 Years of Experience
  • Award-Winning Service
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Proudly Serving the Greater Cincinnati Tri-State Area

1st Call Disaster Services, located in Northern Kentucky, is locally owned and operated by Shane Heilman. We have the skills and equipment to handle any size restoration project, and we take pride in providing our community with the highest level of customer service.

  • Alexandria, KY
  • Bellevue, KY
  • Cincinnati, OH
  • Covington, KY
  • Dayton, KY
  • Edgewood, KY
  • Elizabethtown, KY
  • Erlanger, KY
  • Florence, KY
  • Fort Thomas, KY
  • Frankfort, KY
  • Independence, KY
  • Lexington, KY
  • Louisville, KY
  • Madison, IN
  • Newport, KY
  • Oakbrook, KY
  • Owensboro, KY
  • Union, KY
  • Walton, KY

We serve a two-hour circle around downtown Cincinnati!

1st Call Disaster Services Service Area Map

The Latest News

Trust the property damage experts for advice and tips.

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